Support@toyhut.co

Returns & Exchanges

RETURNS
Our policy is extended to 90-days for gift shopping. You can return your item back to us within 90-days of delivery. Opened product boxes, and used products do not apply. Please email us for further details. 

PENDING OR LATE DELIVERY 
If your order tracking shows delayed, pending, or has an alert on file we can not cancel or issue a refund until the package is back in our possession. 

EXCHANGES 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for instructions.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

RETURN SHIPPING
To return your product, you should mail your product directly to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.